Lightroom plug-in problems

To have best plugin experience please make sure that you have the latest plugin version. You can update your plugin here: 500px.com/lightroom. Always ensure you have a current backup of all your photos! We are not responsible for any photo loss during troubleshooting, syncing, etc.

Most of the common issues can be solved with a few simple steps. First, right-click on the plugin and click "Delete Publish Service..."

Now, setup the plugin again by clicking on the plugin and logging in to the service. Once logged in, click Sync Now, then click Save.

This will resync all of your Sets, Profile, Library etc. If your Lightroom collection has lost it's link with your 500px photo, it will download thumbnails of your photos, which can be used to organize and manage your 500px Library.

Please note that the current version of the plugin supports Lightroom 3 & 4. Lightroom 2 is no longer supported.

The plugin is missing.

If you are getting this message it means that you have relocated the plugin file to another spot on your computer and Lightroom can no longer find it. Download the plugin from 500px.com/lightroom and place it in your Applications or Programs folder. Using the Lightroom plugin manager, install the plugin again.

Need more help? Email us at help@500px.com or tweet @500px_help

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