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Format FAQ

500px is excited to be partnering with Format to offer our Pro + members an excellent tool for building and showcasing their photography. With Format, your customization options are endless, allowing you to create the website portfolio of your dreams!

Format also offers a bulked up support page, where you will find answers to any questions you have while setting up your Portfolio with Format. Technical support, FAQ’s, and options support are at your fingertips here - https://www.format.com/help

Format has also been kind enough to offer this support article to help our members integrate their 500px account with their new Format service - https://www.format.com/help/2928-500px-integration

*PLEASE NOTE: Upon migrating to Format's portfolio service, you will need to create a brand new portfolio on Format. The migration is sweet and simple, thanks to Format's ability to "Import from 500px", which allows you to use images directly from your 500px account to craft your new portfolio. 

If you are having any difficulty finding the answers to any questions you might have, please also do not hesitate to reach out to our team at help@500px.com. Even if we don’t have the answers, we’ll likely know where to find them ;)

Click here to view live samples of Format portfolios. 

Frequently Asked Questions:

I just purchased an Awesome account and built a portfolio in the last X months - what does this mean for my Portfolio?

Your 500px Portfolio will continue to be available until your upcoming expiry date (can be found in My Settings -> Profile) after which the new Format based portfolios are only available with a Pro+ plan. As we migrate all of our Portfolio users to Format, you will be given the the opportunity to test out Format. If you don’t want to wait, you can upgrade to Pro+ now and get the new functionality immediately (500px.com/upgrade)  

Can I try Format before I buy if I am an existing Awesome member?

Yes. To try our new Format portfolios you have two options:

  1. We will be migrating those who have a Portfolio to Format in a phased rollout. You will receive a notification when we’re ready for you to test out the new portfolios. The migration will take until the end of year to complete. Why so long? There are many of you and we want to provide a great experience.**
  2. Upgrade to Pro+ today with our current offer - https://500px.com/upgrade

If I sell my products / services on Format, will they take a cut from my sales? Will 500px take a cut too?

No, neither Format nor 500px takes a cut from store products sold from your portfolio.

I just bought an Awesome account and want to upgrade to Pro+ do I have to pay the full price even though I just paid $75, or can I get a discount on the Pro+ plan?

To discuss details of your premium account please contact help@500px.com within the first 30 days of your purchase of Awesome.

I have a 500px Portfolio and am not interested in Format, what will happen to my Portfolio?

500px Portfolios are being phased out and your portfolio will become inaccessible when your current annual membership expires.

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