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Paid Memberships FAQ

I just purchased an Awesome account and built a portfolio in the last X months - what does this mean for my Portfolio?

Your 500px Portfolio will continue to be available until your membership expiry date (Up to one additional year - can be found in My Settings -> Profile). The new Format based portfolios are only available with a Pro+ plan. As we migrate all of our Portfolio users to Format, you will be given the opportunity to test out Format. If you don’t want to wait, you can upgrade to Pro+ now and get the new functionality immediately. Please keep in mind, new prices will apply. (500px.com/upgrade).

Can I try Format before I buy if I am an existing Awesome member?

Yes. To try our new Format portfolios, you have two options:

  1. We will be migrating those who have a Portfolio to Format in a phased rollout. You will receive a notification when we’re ready for you to test out the new portfolios. The migration will take until the end of year to complete. Why so long? There are many of you and we want to provide a great experience.**
  2. Upgrade to Pro+ today with our current offer - https://500px.com/upgrade

If I sell my products / services on Format, will they take a cut from my sales? Will 500px take a cut too?

No, neither Format nor 500px takes a cut from store products sold on your Format website.

I just bought an Awesome account and want to upgrade to Pro+. Do I have to pay the full price even though I just paid $75, or can I get a discount on the Pro+ plan?

Yes, you will have to pay the full price of Pro+ in this case. However, upgrading on top of a current membership means that your expiry date will be extended and you will be given access to Pro+ right away. If you purchased a membership in the past 30 days that does not include Adobe and you wish to switch to a different tier, please send a report here

I have a 500px Portfolio and am not interested in Format. What will happen to my Portfolio?

500px Portfolios are being phased out and your portfolio will become inaccessible when your current annual membership expires.

I have a gift code for the old Plus or Awesome. How do I redeem it now?

To redeem Plus and Awesome gift codes, please send a report here.

Can I purchase the Adobe add-on to my membership after I’ve bought my membership?

You must purchase the Adobe add-on at the time of your purchase.

I have a Plus account. I don’t see this in the new Membership structure.

We’ll be removing Plus from our membership tiers as of April 10th, 2017. All Plus users will be grandfathered into the new Awesome membership tier until your Plus membership is set to expire.

What is the refund policy on paid subscriptions?

Details related to our refund policies can be found here - https://support.500px.com/hc/en-us/articles/203999868-How-can-I-get-a-refund-

(The article above will be updated to reflect the new 30 day policy)

 

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