If there were errors at the time of payment it is possible that your payment went through regardless. Email firstname.lastname@example.org with your first and last name associated with your payment and we'll look in to it. If your payment did not go through please try another form of payment and check with your bank.
No worries, let us know and we will reverse the extra charge. Email email@example.com.
Forgot to enter promotion code
If you upgraded but forgot to enter your promotion code please let our customer excellence team know, at firstname.lastname@example.org.
Paid but account is still basic
When making a payment sometimes errors can occur causing your payment to wait our manual approval. In this case we need to approve and capture your payment before manually upgrading your account to Awesome. If this happened to you please let us know at email@example.com.
Not sure if my payment went through
Visit your account settings and check your membership status in the blue box near the top.
If you're still unsure, email firstname.lastname@example.org.
I need an invoice, please!
If you require an invoice for your upgrade or payment, please contact email@example.com.