I want to upgrade with the Adobe CC add-on, but I am already an Adobe CC customer. What should I do?
That depends if you're a monthly or annual subscriber of Adobe CC right now. If you’re a monthly subscriber, you should cancel your Adobe CC subscription and wait for your current month of membership to expire. Once it expires, you can apply the code you received from 500px to add 1 year of membership to your account.
If you're an annual subscriber to Adobe, you should contact Adobe first. In some cases they can refund your remaining membership, or add the code from us on to your existing account. In other cases you may need to wait for your year with them to expire before applying our code. If you attempt to redeem the code provided by 500px prior to the expiry of your existing Adobe membership, you will receive an invalid error.
Can I add the Adobe CC add-on to my membership at any time?
It's possible to add Adobe services anytime once you have upgraded to one of our paid memberships. For more information on how to purchase the Adobe add-on inside your account, check out our support article here - https://support.500px.com/hc/en-us/articles/115000309373-How-to-purchase-the-Adobe-add-on-inside-your-500px-account
Where do I redeem the Adobe CC code?
You can redeem the code here: https://creative.adobe.com/redeem
I'd like a refund on my Adobe CC add-on purchase. How can I get one?
Due to the redeemable Adobe serial key, all Adobe add-ons are non-refundable. It's important to be very careful choosing your packages because of this. If an Adobe add-on is purchased, even by mistake, we will not be able to honour a refund on this service. For more information, please visit the following support article - https://support.500px.com/hc/en-us/articles/203999868-How-can-I-get-a-refund-
I didn't receive my Adobe CC code. HELP!
If you didn't receive the code within 24 hours after upgrading with an Adobe add-on, please check your spam/junk folder. If you are unable to locate this e-mail, please send a report here.
What if I accidentally purchased an Adobe CC add-on for the wrong country?
You will need to create an Adobe CC account that matches the country you selected when purchasing the add-on from 500px. If you forget which country you selected, just email email@example.com and we can find out for you.
What if it says my Adobe CC code has already been redeemed?
This means your code was redeemed on an Adobe account already. Contact Adobe's support team and include the redemption code, your Adobe ID email address, and a description of the problem, and they'll be able to help.
Can I pay monthly?
No, sorry! All of our memberships are billed annually.
I am having problems with my Adobe CC account or my Adobe software. What should I do?
You can contact Adobe if you have any questions regarding your Adobe CC account or software here: helpx.adobe.com/ca/contact.html