Follow

Adobe CC Add-on FAQ

I want to upgrade with the Adobe CC add-on, but I am already an Adobe CC customer. What should I do?

That depends if you're a monthly or annual subscriber of Adobe CC right now. If you’re a monthly subscriber, you should cancel your Adobe CC subscription and wait for your current month of membership to expire. Once it expires, you can apply the code you received from 500px to add 1 year of membership to your account.

If you're an annual subscriber to Adobe, you should contact Adobe first. In some cases they can refund your remaining membership, or add the code from us on to your existing account. In other cases you may need to wait for your year with them to expire before applying our code. If you attempt to redeem the code provided by 500px prior to the expiry of your existing Adobe membership, you will receive an invalid error.

 

Can I add the Adobe CC add-on to my membership at any time?

Adobe CC add-ons can only be applied at checkout when a membership is also being purchased. At this time, it is not possible to upgrade to a paid account and then add and Adobe CC add-on later.

 

Where do I redeem the Adobe CC code?

You can redeem the code here: https://creative.adobe.com/redeem

 

I'd like a refund on my Adobe CC add-on purchase. How can I get one?

Due to the redeemable Adobe serial key, all Adobe add-ons are non-refundable. It's important to be very careful choosing your packages because of this. If an Adobe add-on is purchased, even by mistake, we will not be able to honour a refund on this service. For more information, please visit the following support article - https://support.500px.com/hc/en-us/articles/203999868-How-can-I-get-a-refund-

 

I didn't receive my Adobe CC code. HELP!

If you didn't receive the code within 24 hours after upgrading with an Adobe add-on, simply contact help@500px.com so that we can help.

 

What if I accidentally purchased an Adobe CC add-on for the wrong country?

You will need to create an Adobe CC account that matches the country you selected when purchasing the Adobe + Awesome bundle from 500px. If you forget which country you selected, just email help@500px.com and we can find out for you.



What if it says my Adobe CC code has already been redeemed?

This means your code was redeemed on an Adobe account already. Contact Adobe's support team and include the redemption code, your Adobe ID email address, and a description of the problem, and they'll be able to help.

 

Can I pay monthly?

No, sorry! All of our memberships are billed annually.

 

I am having problems with my Adobe CC account or my Adobe software. What should I do?

You can contact Adobe if you have any questions regarding your Adobe CC account or software here: helpx.adobe.com/ca/contact.html

Screenshot_2017-04-10_15.56.15.png

Was this article helpful?
6 out of 10 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.