I want to upgrade to the Awesome + Adobe plan, but I am already an Adobe CC customer. What should I do?
That depends if you're a monthly, or annual subscriber of Adobe CC right now. Monthly subscribers should cancel your Adobe CC subscription and wait for your current month of membership to expire. Once it expires, you can apply the code you received from 500px to add 1 year of membership to your account.
If you're an annual subscriber to Adobe, you should contact Adobe first. In some cases they can refund your remaining membership, or add the code from us on to your existing account. In other cases you may need to wait for your year with them to expire before applying our code.
Where do I redeem the Adobe CC code?
You can redeem the code here: https://creative.adobe.com/redeem
I'd like a refund on my Awesome + Adobe purchase. How can I get one?
Due to the redeemable Adobe serial key, all Awesome + Adobe packages are non-refundable. It's important to be very careful choosing your packages because of this. If an Awesome + Adobe package is purchased, even by mistake, we will not be able to honour a refund on this service.
I didn't receive my Adobe CC code. HELP!
If you didn't receive the code within 24 hours after upgrading to the Awesome + Adobe plan, simply email us and we'll give you the code. Our email address is firstname.lastname@example.org.
What if I accidentally purchased an Adobe CC membership for the wrong country?
You will need to create an Adobe CC account that matches the country you selected when purchasing the Adobe + Awesome bundle from 500px. If you forget which country you selected, just email email@example.com and we can find out for you.
What if it says my code has already been redeemed?
This means your code was redeemed on an Adobe account already. Contact Adobe's support team, and include the redemption code, your Adobe ID email address and a description of the problem, and they'll be able to help.
Can I pay monthly?
No, sorry! All of our memberships are billed annually.
I am having problems with my Adobe CC account or my Adobe software. What should I do?
You can contact Adobe if you have any questions regarding your Adobe CC account or software here: helpx.adobe.com/ca/contact.html