Why can't I login?

Note: On February 8, our engineering team learned of a potential security issue that affects your user account. We are taking this issue extremely seriously and have taken immediate action to protect your data.

At this time, there is no evidence that any third parties have gained unauthorized access to your account, however, as a precaution, we are in the process of resetting 500px account passwords for all users.

We are in the process of resetting passwords and notifying all users, and thank you for your patience. A system-wide password reset is currently underway for all users, prioritized in order of potential risk. An email notification will include more details.

Please follow the prompts in the email you’ve received to reset your password.



Confirm your login details. Make sure that you have entered correct login details and password. If you forgot your password or login information, please use 500px.com/recover to reset your password.

If you still are not able to log into your account, check your browser settings. Make sure that Javascript is enabled, then clear your cache and cookies, and refresh the Login page. If you have another browser installed on your computer, try logging in using a different browser.

If "Log in with Facebook" or "Log in with Google" buttons do not work, the reasons may vary depending on each case. 

Email has to match. The email address in your 500px Account Settings has to be identical to the email used in your Facebook or Twitter Account Settings. If you changed your email or if your emails don’t match, you may run into difficulties. You can send a report here

Log in with username or email. Go to the 500px.com/login page. Log in using your email or username (in case you forgot these details or your password, go to 500px.com/recover). When logged in, go to account settings page 500px.com/settings and make sure that your account is connected to Facebook/Twitter. Need help connecting accounts? Read this article. You will find the option to link your Facebook and Twitter accounts in the box titled Experience.

Facebook or Google may be having issues. If Facebook or Google are experiencing technical issues, it may affect 500px logins. If that is the case, please wait until their service has been restored. In the meantime you can login using your username or email and password. If you have not created a password yet, please go to 500px.com/settings/password and do so.

Have more questions? Ask us!