Follow

ID/Contact Information Confirmation FAQ

What is Contact Information Confirmation and when is it required?

As a photographer contributing to the 500px Marketplace, you are required to submit your primary phone number and email address. If you are not submitting to the Marketplace, Contact Information Confirmation is optional. Confirmation will only be required upon your first submission to the Marketplace or if you change your email address. This confirmation helps to increase security for you as the photographer by ensuring you are the only individual using your account. It also helps us get in touch with you if a buyer is interested in an exclusive buyout of your photo or if a buyer is interested in one of your photos that is in pending status (eg. missing releases, tags, etc.).

What is ID Confirmation and why is it required?

ID Confirmation is a process that requires you to submit a form of government-issued ID to confirm your identity. ID confirmation helps to avoid fraudulent activity such as copyright infringement. This will only be required upon your first sale.

Why are these Confirmations important for 500px?

When you confirm your identity and provide contact information, it helps 500px prevent fraudulent activity. Contact information will also make it much easier for us to get in touch with you when your photos are requested for licensing. This will also allow 500px to find photographers for special assignments. We have paid out more than  $300,000 USD in the last few months in 20 countries on custom assignments! We want to make sure we can contact you if you’re interested in participating in future custom shoots.

How is this going to improve communication between 500px and me?

Sometimes 500px emails go to our users’ spam folders or the email listed on a user’s account is not necessarily the best point of contact. Implementing this process will provide us with the best way to contact you and will ensure your contact details are always up to date.  We may need to contact you by telephone, especially for custom assignments, so providing an up to date phone number will ensure you are easy to get in touch with.

Where can I start this process?

The “Contact Confirmation” and “ID Confirmation” tabs are located under the “Security” section of your “Settings” menu.

Is 500px going to use my contact information for anything else?

No, 500px will store your contact information with the utmost security and confidentiality. It will be used solely for the purpose of confirming your identity. 500px will never disclose, sell, or publish a phone number or email address. All information will be securely stored and will be used only for matters regarding formal communications from 500px.

What if I’m not interested in licensing my images?

Our users are not obligated to submit their photos for licensing. This confirmation process applies only to those users who are contributing to the Marketplace. However, even if you are not interested in licensing images, we do encourage you to confirm your contact information for security purposes.  

Why do you need a photo of me and what if I don’t want to share my picture ID with you?

Photo identification is the best reference to confirm the likeness of you as the only user of your 500px account.

What if I don’t have the kind of ID you are asking for?

You may still submit photos to the Marketplace, but ID Confirmation is mandatory in order to be paid. Unfortunately, 500px can only accept certain forms of government-issued identification.

How long is this going to take?

ID Confirmation and Contact Information Confirmation should take no more than one hour to complete.

**Please Note: If you do not complete the required identification process, your Marketplace submissions may still be licensed. However, your payout request will not be processed until the appropriate ID has been confirmed.



Was this article helpful?
5 out of 11 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.