Pro and Adobe FAQ

What is Pro and Adobe?

500px has partnered with Adobe to incorporate the Adobe Creative Cloud Photography plan as a bundled subscription, Pro and Adobe. It includes: 

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How will I receive my Adobe Creative Cloud activation key?

Upon purchasing the Pro and Adobe subscription, you will receive the activation key and instructions to the email on your 500px account. It is also located in your account settings.

Where do I redeem the Adobe Creative Cloud code?

You can redeem the code here: https://creative.adobe.com/redeem

I want to upgrade to Pro and Adobe, but I am already an Adobe Creative Cloud customer. What should I do?

That depends if you're a monthly or annual subscriber of Adobe Creative Cloud. If you’re a monthly subscriber, you should cancel your Adobe Creative Cloud subscription and wait for your current month of membership to expire. Once it expires, you can apply the code you received from 500px to add 1 year of membership to your account.

If you're an annual subscriber to Adobe, you should contact Adobe first. In some cases they can refund your remaining membership, or add the code from us on to your existing account. In other cases you may need to wait for your year with them to expire before applying our code. If you attempt to redeem the code provided by 500px prior to the expiry of your existing Adobe membership, you will receive an invalid error.

I'd like a refund on my Adobe Creative Cloud add-on purchase. How can I get one?

Due to the redeemable Adobe serial key, all Adobe add-ons are non-refundable. It's important to be very careful choosing your packages because of this. If an Adobe add-on is purchased, even by mistake, we will not be able to honor a refund on this service. For more information, please visit the following support article:

How can I get a refund?

I didn't receive my Adobe Creative Cloud code. HELP!

If you didn't receive the code within 24 hours after upgrading with an Adobe add-on, please check your spam/junk folder. It is also located on the settings page. 

What if I accidentally purchased an Adobe Creative Cloud add-on for the wrong country?

You will need to create an Adobe Creative Cloud account that matches the country you selected when purchasing the add-on from 500px. If you forget which country you selected, submit a request here and we'll look into it for you. 

What if it says my Adobe Creative Cloud code has already been redeemed?

This means your code was redeemed on an Adobe account already. Contact Adobe's support team and include the redemption code, your Adobe ID email address, and a description of the problem, and they'll be able to help.

Can I pay monthly?

No, sorry! Pro and Adobe can only be purchased on an annual basis.

Does Adobe automatically renew?

No. Due to the redeemable nature of the Adobe serial key, Adobe will not be included when your member renews. You will be renewed at a Pro membership level/price.

Why can't I purchase another Pro and Adobe plan?

As per our agreement with Adobe, we can only sell one instance of any Adobe plan during the accounts lifetime.

I am having problems with my Adobe Creative Cloud account or my Adobe software. What should I do?

You can contact Adobe if you have any questions regarding your Adobe Creative Cloud software.



Have more questions? Ask us!