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I'm having Lightroom plugin problems!

To have best plugin experience please make sure that you have the latest plugin version. You can update your plugin here: 500px.com/lightroom. Always ensure you have a current backup of all your photos! We are not responsible for any photo loss during troubleshooting, syncing, etc.

Most of the common issues can be solved with a few simple steps. First, right-click on the plugin and click "Delete Publish Service..."

Now, setup the plugin again by clicking on the plugin and logging in to the service. Once logged in, click Sync Now, then click Save.

This will resync all of your Galleries, Profile, Library etc. If your Lightroom collection has lost it's link with your 500px photo, it will download thumbnails of your photos, which can be used to organize and manage your 500px Library.

Please note that the current version of the plugin supports Lightroom 4 & 5. Lightroom 2 & 3 are no longer supported.

The plugin is missing

If you are getting this message it means that you have relocated the plugin file to another spot on your computer and Lightroom can no longer find it. Download the plugin from 500px.com/lightroom and place it in your Applications or Programs folder. Using the Lightroom plugin manager, install the plugin again.

Can I replace or update an existing photo?

No, 500px does not allow photos to be updated with new versions, or replaced. Votes and comments on a photo are cast for that specific photo as it is, so replacing a photo after it has received votes or comments is not possible. You'll have to delete the current copy and upload a new one. The votes, comments, views, etc. on the current copy will be lost.

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31 Comments

  • 0
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    Mark Boadey

    The plugin will not install after latest LR update (Lightroom CC 2015.8 December 17th 2016)

  • 2
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    Camil Adell

    In some galleries it says -1 photo and I have usually more than 10 photos in every gallery. This happens everytime I delete or update photos from a gallery. Does anyone know how to solve it? Thanks so much.

  • 0
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    Oscar Pere

    same -1 photo issue. the image exists in 500px but doesnt show up in the expected library. 

  • 0
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    Saša Pukšič

    Hello! I am trying to create private gallery (collection) in Lightroom publish plugin on my Mac and can't find option to make collection private. Am I missing something? Thank you!

  • 10
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    Didier Kinget

    It refuses do upload pictures because of missing "title", "at least 3 keywords" or "category" which are not the case. The pictures fulfil to all 3 criteria. With other websites, like Flickr, I don't have this problem.  

  • 2
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    Kathleen Nelson

    I am having the exact problem with the publish plugin as Didier Kinget. The Plugin will not upload photos because it says it has no title, at least 3 keywords, and category.  I have plenty of keywords, and nowhere do I see a place to add title or category. My other plugins for other websites don't have any problem.

  • 1
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    Jeremy Caney

    I have an issue when publishing directly to Galleries ("Collections" in Lightroom).

    If I try to publish a set of photos to a Gallery, then the first photo will claim to be published, but will not show up on 500px. If I later publish that photo to my profile, it will then show up on my profile and the original Gallery, but apparently not in "Fresh" (i.e., it doesn't receive any views, likes, or comments). Any other photos in the batch will publish correctly.

    I can work around this issue by first publishing it to my profile, and then publishing it to the Gallery. If I do that, then all photos will be published correctly. If I forget this step, however, the mispublished photo is stuck in limbo. 

    I suspect this may be related to the "-1" issue noted by other customers in this thread; i.e., the 500px Plugin appears to miscount the number of images, thus reporting that it has processed all photos, even though it missed one. This may be related, as others have speculated, to previously deleting photos, thus causing the total count to be offset. 

    I love the ability to publish directly from Adobe Lightroom, but this makes the 500px Plugin less than reliable. Please be aware that I've reproduced this in both Lightroom 4 as well as Lightroom 6 (the current version that ships with Creative Cloud). 

     

     

  • 0
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    Michael Kalus

    I am on the latest Plugin version. I removed and re-installed ias per this post. When I try to tell it to sync it keeps telling me that a collection by that name already exists. It does finish, shows me all the collections, then shows me zero photos in all the collections.

    When I try to publish a photo I get this:

    "1 photo was skipped because it doesn't have a title, category or three keywords."

    That error I have seen for a while. Why is the plugin no longer throwing up a window as it did in the past asking for the missing information instead of just catastrophically fail?

  • 0
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    Gregg Plummer

    Wasn't able to publish a photo from Lightroom CC 2015.8 using the latest version of this plugin v1.10. I got a dialog just saying the photo wasn't published with no mention of missing metadata like title, category or keywords. Even so, I made sure the information was there.

    I have been using this plugin for quite awhile with no problems until today.

    After several attempts, I tried publishing this photo and it wouldn't work.I have no problems publishing it to my Flickr, Instagram and Twitter accounts.

    After several failed attempts, I tried the instructions in this post. I deleted this publish service, setup the plugin again and logged into my account.

    The web page to authorize the plugin to use my account appeared and I picked 'Authorize'. I was redirected back to the dialog and it showed I was logged in. 

    I accepted the default settings under the 'Syncing with 500px' section. 'Refresh collection names' and 'Sync Now!' were both checked. Then I picked 'Save'. 

    Now the only thing in my list of collections is 'Library' and it is empty. Previously, my galleries were listed as collections for this plugin. I added a collection using the same name as one of my galleries. After trying to 'Publish Now' or 'Mark to Republish' it doesn't sync to the photos in my gallery. Going back into the 500px plugin setting and picking 'Sync Now!' doesn't do anything either. I tried removing the check from the checkbox 'Refresh collection names' and then picked 'Sync Now!' and that doesn't do anything either. All of my collections and their photos are no longer listed or managed by this plugin.

    Then I tried creating another collection using the name of another existing gallery. This time I dragged the image I tried (but failed to publish) earlier into that collection. This time, after picking Publish, the photo finally published. However, nothing else updated or synced.

    I tried editing the 500px publish settings again, this time removing the 'Mark to Republish' check and picked 'Sync Now!' A 'Sync with 500px' message appeared, "Fetching photos and collections from 500px. This could take awhile." Then an error message appeared, "The value is not one of the specified values for this field."

    I'm really confused now. What did I do wrong, how can I get it working like it was before?

    Edited by Gregg Plummer
  • 0
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    Marcos Gestal

    I know that it is strange... but i fixed it using 4 tags instead 3 :o)   It's simply and stupid but, at least for me, it works!!!

  • 0
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    Jeroen van Gent

    I installed the plugin yesterday and uploaded some images just fine. Today I wanted to add a few more picture and get this pop-up when I try to publish from within the plugin:

    "An internal error has occurred: ?:0: attempt to perform arithmetic on field 'fileSize' (a nil value)"

    Lightoom evrsion: 6.8

    Anyone alse who has experienced this?

     

     

  • 1
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    Helen Higgs

    Does 500px have any support?  I'm having the same problem as others, with it refusing to upload my photo because of supposed missing data, even though there are 10 tags, a title and a (deprecated metadata) category.

    I have 2 images I uploaded a while ago, without problems (one of which didn't have a category or keywords).  I just cannot add any more.

    There doesn't seem much point persevering with 500px if it doesn't address support issues, but googling the error message only brings me to this (ignored) page.  Has anyone found an interactive support page of any kind

  • 0
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    Kenneth Back

    Agree! What´s the point in running a support page when nobody in charge actually cares :(. I can´t upload anything either even though I have done as they suggest: first deleted the published service and then re-installed it. However, the only response I get from the service is 'Could not connect to 500px.' *Running Lightroom 2015.9.

  • 0
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    Armando Bruck

    I also some time had problems to upload my photos using the plugin from LR cc to 500px. The solution, was to edit in the Library module using the 500 metadado presets, you need to change from default to 500px, fill the 3 basic information and just like magic works.

  • 0
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    Saulius Cemnolonskas

    The comment above worked for me too. Some single images. But afterward so it will stop function as before. It does not matter if you uninstall the plugin and later install it again. Indeed reinstalled plugin for at least 10 times and set at least 4 keywords.

  • 3
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    Diego Soto

    Bad, very bad ... I have the same problem .. added to another problem that emerged a few days ago with the new 500px update .. I am awesome and I have been updated to pro while it is time to renew and when I post to the Photo tells me that I can not because I am in a basic account that only allows 20 publications and that I must acquire an awesome account ... what should I do?

  • 2
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    Hannu Kokko

    I have the same issue than Diego. "I am awesome and I have been updated to pro while it is time to renew and when I post to the Photo tells me that I can not because I am in a basic account that only allows 20 publications and that I must acquire an awesome account ... what should I do?"

     

     

  • 4
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    Paul Wild

    I have an awesome/pro account and my plugin is telling me I have exceeded my weekly 20 upload limit.  I've only uploaded 5 pictures this week and should have an unlimited amount.

  • 4
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    Steve Roberts

    Another previously awesome level user, auto-changed to pro level this week and cannot now upload from Lightroom without the 'exceeded 20 uploads per week for a basic a/c' error. This is the latest LR CC update. According to my a/c settings, my account is due for renewal in 3 days (which should happen automatically anyway).

    When I go into the publish settings, it shows me as signed in, and with awesome level account and unlimited uploads, but the option to 'become awesome' is also enabled.

    Bit wary of deleting the publish and setting it up again; last time I did this a whole heap of chaos ensued even though all the photos were available, with the same names, in my catalog.

     

  • 3
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    Christian Gehrig

    Same issue as Steve Roberts wrote a few hours ago. 

  • 3
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    Björn-Olof Dusseljee

    And i too have the exact same problem that being upgraded to pro has stopped me from being able to use the lightroom plugin. This is extremely infuriating to me. I didnt ask to be upgraded , i didnt need to be upgraded and i see no benefits for me being upgraded and yet the one thing that i really liked (easy uploading through lightroom) i can't do now because of this "upgrade".

  • 2
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    Gregg Plummer

    I was automatically upgraded from Plus to Awesome (not sure why they're calling it an upgrade because I don't see any additional features, only degraded 'Stats'). Maybe they should admit this is just a price increase, to be applied when we resubscribe, with a name change to reflect the price increase.

    I just published a photo from Lightroom with the 500px plugin. It worked for me. 

    Edited by Gregg Plummer
  • 2
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    Alex Tsarfin

    Another previously awesome level user, auto-changed to pro level and cannot now upload from Lightroom without the 'exceeded 20 uploads per week for a basic a/c' error. This is the LR CC 2015.10.

    When I go into the publish settings, it shows me as signed in, and with awesome level account and unlimited uploads, but the option to 'become awesome' is also enabled.

    What should I do?

  • 2
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    Claudio Olivares Medina

    Well I started to have an annoying issue. This message appears when Im trying to upload photos. I have a Pro account and no upload limits apply. I have deleted the publish service and reinstalled as suggested on this page, but the problem still remains.

    I have tried thin on two different computers, with the same LR catalog. The message is the same.

    Is there anybody at 500px team that reads this?

  • 1
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    Stuart Schaefer

    Having the same issue. Has anyone found a solution? 

  • 2
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    Alireza Behrooz

    I have reported this issue 8 days ago immediately after they migrated awesome users to new pro, but after more than a week, it's not fixed yet. 

    It's really a shame that you treat paying customers like this! Introducing a new(Strange and meaningless) pricing model that has broken an important and basic functionality without fixing it in a timely manner after users (Not your testers) have discovered it!!

  • 1
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    Stuart Schaefer

    I also contacted 500PX support today and just received a reply back:

    -------------------------------------------------------------------

    Thanks for getting in touch with us about this. Our Developers are aware of this issue with the Lightroom plugin and are currently investigating.

    In the meantime, please upload your images to 500px directly from your 500px Photo Manager (500px.com/manage).

    Thank you for your patience at this time,

    -----------------------------------------------------------------------

    At lease they are aware of the issue and hopefully have a solution soon.

  • 1
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    Paul Amyes

    I'm having the same problem. Will give it another week if no change then I'll look for another service. 

  • 0
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    Nan Zhong

    Seems like the new update has resolved this issue (Version 1.11.0).

  • 0
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    Alex Tsarfin

    Now this problem is solved, and with a new plug-in (version 1.11.0, released April 19, 2017) I can upload my photos from LR to 500px. Unfortunately, with the new plug-in a new problem arose: the keywords from LR ceased to appear as tags in 500px. I have to enter them manually.

    Has anyone experienced this?

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