Before deleting your account, please read the following below:
- 30-day processing period: After you submit an account deletion request, your account will enter a 30-day processing period. During this period, you can contact our Customer Support team to cancel the deletion request. After 30 days, the deletion cannot be reversed.
- Account recovery: Once your account has been permanently deleted, it cannot be restored. If you wish to return to 500px in the future, you will need to create a new account. If you would like to keep the option to reactivate your account, we recommend deactivating your account instead.
- Search engine results: 500px does not control content indexed by Google or other search engines. Your profile, name, activity, and photos may continue to appear in search engine results after your account is deleted. To request removal of this content, please contact the relevant search engine directly.
- Paid memberships: If you have an active Pro or Plus membership, deleting your account will end your membership. The subscription is not eligible for a refund. For more information, please refer to our Refund Policy or contact our Customer Support team at support@help.500px.com.
Steps on how to delete your account:
Step 1: Login to your 500px account.
Step 2: Click your profile picture, select My Account, and then select Security.
Step 3: Click on "Deactivate or delete Account" and then select "Delete account".
Step 4: Click Continue and select the reason for deleting your account. Please note that the email address associated with the account you are deleting will be displayed at the top of the page.
Step 5: Click "Continue"
- You will need to enter your password in order to effectively delete your account. If you have Two-Factor Authentication turned on, you will have to enter the 6 digit code which can be found in the Google Authenticator app on your device under 500px.