500px Messenger (Web) FAQ

500px Messenger is a feature that will help you connect with other photographers on our platform. You can send messages from any device and browser, including the website, but it’s still in beta testing! This means that you may notice some bugs, or abilities that are not currently implemented. We’d love your feedback! Any bug reports, or feature requests can be emailed to help@500px.com.

You can also submit a request here.

Note: When submitting a bug report, please be sure to include your browser information (browser used/version, as well as any information pertaining to your operating system). We love screenshots!

How do I get started?

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You can message any 500px user, by navigating to their profile and clicking on the ‘Message’ button indicated in the screenshot above.

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If you have received a new message, you will have to ‘Accept’ the chat from the 500px user.

You can also initiate new conversations inside of Messenger, and select from users you are already following.

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To send a message, simply begin your conversation in the message box, and click ‘Send’ when you are ready to communicate with the user.

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How do I know if I’ve received a message?

Your Messenger icon will appear with a red dot when you have received a new message.

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Simply click into the Messenger icon to check your messages.

 

What if I’m receiving inappropriate messages?

Users are given 2 reporting options for Messenger: Block user, and Report user.

Blocking a user will stop them from having the ability to contact you on Messenger.

Reporting a user will bring their account, and conversation in question, to the attention of 500px’s Moderators.

From our Terms:

500px reserves the right to access and monitor private messages exchanged through 500px’s messenger service for moderation purposes, based on any reports that 500px receives alleging the violation of these Terms through the use of 500px’s messenger service, including without limitation, reports the reporting of a User regarding alleged harassment, indecency, and offensive messages.

You can perform any of these actions by clicking on the “...” button on the top right corner of your messenger window.

Our Content Moderation Guidelines can be reviewed here.

Our Inclusivity Guidelines can be reviewed here.

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Something not working right? Feature requests?

Whenever you have any feedback, you can email help@500px.com. No issue is too small and no suggestion is too ambitious (although it might not make it into the next release… We’ll take it under consideration for a later version).



 

Have more questions? Ask us!